+44(0)1233 625171


Boarding Blog


Medical Care & Welfare

Come and meet our boarders and see the school in action: call 01233 739030 or email registrar@ashfordschool.co.uk

Medical Facilities

Our on-site Medical Centre is run by three fully qualified Registered Nurses and is open weekdays 08.00-18.00/19.00 and on Saturday for 1.5 hours. We also offer an out-of-hours service so a nurse can be contacted for telephone advice when the Medical Centre is closed. All full time boarders are registered with our school Doctor and given a medical check-up when they arrive. Registered boarders can visit the doctor during the weekly Thursday morning clinic or make additional appointments to see her at her main surgery in Ashford. A male doctor is available there if preferred. Boarders may also be registered with a local dentist on request for either routine care or orthodontic treatment. In an emergency, boarders will be seen by a local dentist, even if not previously registered.

Should emergency medical treatment be necessary, the School is only a five minute drive from the William Harvey NHS hospital. 

Ashford School is committed to the pastoral care of all our pupils and we will do all we can to ensure your time with us is happy, productive and rewarding. In addition to our medical and tutor teams, the school also has an independent Counsellor whom any pupil can see.


If you are experiencing any problems and would like to talk to someone about it here is what to do.

  • If you are a parent of a pupil, you should talk to your child's Housemaster/mistress or the Head of Boarding, Mr Chris Liston, or the Head of the Senior School, Mr Tom Wilding. If your concern is not being resolved you can make a formal complaint to the Head of Ashford School - refer to the attached Complaints Procedure above.
  • As a boarder, if something is making you unhappy or worried it is always best to talk to someone:
    • Is there a friend who can help?  An older boy or girl?
    • Your house staff?
    • Your academic tutor?
    • One of the school nurses?
    • The Chaplain?
    • The Head of Boarding, Mr Liston?
    • The School Doctor
    • The School Counsellor (appointment via Medical Centre)
    • Mrs Elaine Rose, a School Governor (contact her privately on elainerose@f2s.com)

You do not have to be on your own when you talk to someone, you can always have a friend with you or a member of staff. If you are aware of another pupil having problems it is important that you let someone know.

You might want to talk to someone not connected to the School. You can ring your guardian or one of the helplines:

  • Shirley Goldwin (Independent Listener)  01303 813009
  • CHILDLINE  0800 1111
  • NSPCC Helpline  0808 800500

If you have a suggestion or a complaint you should see or write to the Head of Boarding, Mr Chris Liston, first. If you are not satisfied then take your complaint to the Head of the Senior School, Mr Tom Wilding, or in his absence the Head of Ashford School, Mr Buchanan. If you are still not satisfied, you can contact OFSTED: they are responsible for the care and welfare of pupils in boarding schools. Their contact details are:

  • Email: enquiries@ofsted.gov.uk
  • By telephone:08456 404045 
  • By post: OFSTED, Royal Exchange Buildings, St Ann's Square, Manchester, M2 7LA

Ashford School is part of United Learning. United Learning comprises: UCST (Registered in England No: 2780748. Charity No. 1016538) and ULT (Registered in England No. 4439859. An Exempt Charity). Companies limited by guarantee. VAT number 834 8515 12.
Registered address: United Learning, Worldwide House, Thorpe Wood, Peterborough, PE3 6SB. Tel: 01832 864 444
Freedom of Information and Financial Accountability